Terms of Service

You must be at least 18 and able to enter a binding contract. If you use Invoita for an organisation, you confirm you are authorised to accept these terms for it.

You are responsible for your account credentials and for everything done under your account. Tell us promptly if you suspect unauthorised access.

Invoita is invoicing software. You create invoices, quotes, contracts and related records, and you send them to your own clients.

• We are not your accountant, bookkeeper or tax adviser. Nothing in the product is financial, tax or legal advice, and you are responsible for the accuracy of every document you issue.
• We are not a payment processor. Card, direct debit and bank payments are handled by third parties such as Stripe, GoCardless, PayPal and Wise under their own terms, and money never passes through us.
• We do not guarantee that your clients will pay you, or that any invoice or reminder email will be delivered, opened or acted upon.

• The Free plan is available at no cost, subject to the usage limits shown on the pricing page.
• Paid plans are billed monthly in advance through Stripe. Prices are shown on the pricing page and are exclusive of any taxes that may apply.
• The Pro plan may include a 14-day free trial. If you do not cancel before the trial ends, the plan renews and the first payment is taken automatically.
• Paid plans renew automatically until cancelled. You can cancel at any time and keep access until the end of the period you have already paid for.
• If a payment fails we may retry it and may downgrade or suspend paid features until the balance is settled.

We may change prices. If we do, we will give you reasonable notice before the change applies to your next renewal. Refunds are covered by our Refund Policy.

You keep all rights to the data you put into Invoita — your business details, clients, invoices, logos and files. You grant us only the licence needed to host, process and transmit that data so we can operate the service for you, for example rendering a PDF or sending an invoice email.

You are responsible for having the right to use the content you upload and for the lawful basis on which you hold your clients' personal data. In data-protection terms you are the controller of your clients' data and we act as your processor.

You agree not to use Invoita to:

• Issue fraudulent, deceptive or misleading invoices, or impersonate another business or person.
• Send unsolicited bulk email, or use invoice and reminder emails to distribute marketing or spam.
• Break the law, infringe someone else's rights, or facilitate money laundering or sanctions evasion.
• Probe, overload or interfere with the service, circumvent plan limits, or access another customer's data.
• Resell or white-label the service without our written agreement.

We may suspend or terminate an account that breaches this section, immediately where the breach is serious or where the law requires it.

We work to keep Invoita available and reliable, but we do not promise uninterrupted service. We may carry out maintenance, change features, or withdraw features that are not viable to keep running. Where a change is material and adverse, we will give notice where it is practical to do so.

Connecting Stripe, PayPal, GoCardless, Wise, Plaid, Twilio, Google, Xero or QuickBooks is optional. Those services are operated by third parties under their own terms and privacy policies. We are not responsible for their availability, their fees, or what they do with data you authorise them to receive.

You may cancel or delete your account at any time. On deletion we remove or irreversibly anonymise your data within a reasonable period, except where we must keep records to meet a legal obligation. Export anything you need before you delete, because deletion cannot be undone.

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for lost profits, lost revenue, lost business, lost goodwill, or loss or corruption of data, and our total liability arising out of or relating to the service in any 12-month period is limited to the amount you paid us for the service in that period.

The service is provided "as is". To the extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We may update these terms. If a change is material we will give notice by email or in the product before it takes effect. Continuing to use Invoita after that means you accept the updated terms.

These terms are governed by the laws of the United Kingdom, and the courts of the United Kingdom have exclusive jurisdiction, except that we may bring proceedings to protect our intellectual property in any competent court. If you are a consumer, you keep the benefit of any mandatory protections of the country where you live.

Invoita — [email protected]